退款政策
最后更新: Septermber 2025
Important Notice
Bananaimg.online currently does not offer refunds for subscriptions or credit purchases. However, you can cancel your subscription at any time to prevent future charges.
1. Subscription Cancellation
You have full control over your subscription and can cancel at any time:
- Cancel directly from your dashboard
- Cancellation takes effect at the end of your current billing period
- You'll retain access to your credits and features until the period ends
- No future charges will be made after cancellation
2. How to Cancel Your Subscription
- Log in to your account
- Navigate to your Dashboard
- Click on "Subscription" or "Billing"
- Select "Cancel Subscription"
- Confirm your cancellation
You'll receive an email confirmation once your cancellation is processed.
3. What Happens After Cancellation
4. Credit Purchases
One-time credit purchases are:
- Non-refundable once processed
- Never expire - use them at your own pace
- Transferable to a new subscription if you re-subscribe
5. Exceptions
While we don't typically offer refunds, we may consider exceptions in cases of:
- Technical errors resulting in duplicate charges
- Service outages lasting more than 48 consecutive hours
- Billing errors on our part
If you believe you qualify for an exception, please contact our support team with relevant details.
6. Subscription Management Tips
Monthly Plans
Cancel before your monthly renewal date to avoid next month's charge
Annual Plans
Annual subscriptions can be cancelled but won't be prorated
7. Free Trial Period
If you're on a free trial:
- Cancel before the trial ends to avoid being charged
- You'll lose access to premium features immediately upon cancellation
- Free tier features remain available
8. Payment Disputes
If you have concerns about a charge, we encourage you to contact us first before disputing with your bank or credit card company. We're here to help resolve any billing issues.
9. Contact Support
For questions about cancellations, billing, or this refund policy:
Email: altescapellc@gmail.com
Response time: Within 24-48 hours
Available: Monday-Friday, 9 AM - 5 PM PST
10. Policy Updates
We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this policy periodically.